26bet's Privacy Policy — Your data is safe

Welcome to 26bet. Thank you for taking the time to read our Privacy Policy. 26bet believes that every user's personal data belongs to them — and protecting that data is our highest responsibility.

This Privacy Policy explains how 26bet collects your personal data, why it does so, how it is used, and how it is kept secure. This policy applies to all 26bet services, websites, and mobile platforms.

By using the 26bet platform, you consent to this Privacy Policy. We are committed to being fully transparent with you at all times and will never compromise on protecting your privacy.

We follow international data protection standards and are aligned with GDPR principles. For users in Bangladesh, we also comply with local data protection laws and regulations.

26bet only collects information that is strictly necessary to provide you with secure, high-quality service. We never ask for data we don't need.

Automatically Collected Data: When you use 26bet, certain information is collected automatically. This includes your login time, device type, operating system, browser version, and the pages you visited.

26bet uses your information only for specific, fair, and transparent purposes. We never misuse your data.

• Account Management: Your information is used to create, verify, and secure your account, as well as for login verification and identity confirmation.
• Transaction Processing: Financial information is used to securely process all transactions, including deposits and withdrawals.
• Customer Support: Your contact information allows our support team to resolve your issues quickly and effectively.
• Security & Fraud Prevention: Technical data is analyzed to protect your account from unauthorized access.
• Legal Obligations: Certain data must be retained to meet AML (Anti-Money Laundering) and other legal compliance requirements.
• Responsible Gaming: Gaming behavior is monitored, and if any signs of problematic play are detected, we will reach out to offer support.
• Personalized Experience: Your data is used to suggest relevant promotions and games based on your preferences and gaming history.

We understand how important it is to know where your data goes. 26bet shares information with third parties only in the following limited circumstances and only to the extent necessary:

• Payment Processors: Only the financial information necessary to process deposits and withdrawals is shared with licensed payment gateways.
• Identity Verification Services: As part of the KYC process, we work with certified identity verification providers to authenticate user identities.
• Regulatory Authority: Required information is shared with regulatory authorities to maintain our license and meet legal obligations.
• Law Enforcement: We are legally required to provide information in response to a court order or valid government request.
• Technology Partners: We work with cloud hosting and technology partners to ensure uninterrupted platform service, and all partners are required to comply with strict confidentiality agreements.

Outside of the cases listed above, 26bet never shares your personal data with third parties. All third parties we work with are bound by a strict data processing agreement.

26bet's website uses cookies and similar technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: These cookies are essential for the platform to function. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
• Performance Cookies: Used to monitor website speed and performance. These collect data anonymously.
• Preference Cookies: Used to remember your language preference, theme settings, and other personal preferences.
• Analytics Cookies: Helps improve our services by analyzing user behavior.

26bet uses advanced technology and processes to keep your data secure. Our security systems are regularly audited by independent third-party cybersecurity experts.

• 256-Bit SSL Encryption: All data transfers are protected by industry-standard encryption widely used in the banking sector.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added security when logging into your account.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and real-time intrusion detection systems.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits.
• Restricted Access: Only authorized personnel can access your information, and every access is logged.
• Data Backup: Encrypted backups of critical data are taken regularly to prevent data loss in the event of an incident.

You have full control over your personal data. 26bet guarantees the following rights:

26bet does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Active Account Data: All data is retained for as long as your account remains active.
• Financial Transaction Records: Under AML regulations, financial transaction records must be retained for a minimum of 5 years.
• KYC Documents: In accordance with regulatory requirements, identity verification documents are retained for 5 years after account closure.
• Customer Support Conversations: Retained for 2 years for service improvement and dispute resolution.
• Technical Logs & Cookies Data: Automatically deleted within 3 to 12 months.
• Marketing Communications Data: If you opt out, you will be removed from our marketing list immediately.

Once the designated retention period expires, our systems automatically delete your data securely or anonymize any unnecessary portions.

26bet strictly prohibits anyone under 18 from registering an account or using our services. Protecting the data of minors is our highest priority.

• Age verification is mandatory at the time of registration.
• If any registered user is found to be under 18, their account will be terminated immediately.
• No information is knowingly collected from minors.
• If it comes to our attention that personal data of a minor has been collected inadvertently, it will be deleted immediately.

26bet may update this Privacy Policy from time to time. Updates may be required due to changes in the scope of services, legal requirements, or technology.

• Major Changes: If there are significant changes to your rights or how your data is used, you will be notified at your registered email address at least 14 days in advance.
• Minor Changes: Minor changes such as spelling corrections or clarifications may take effect without prior notice.
• Date of Change: The date of the latest update will always be shown at the top of the page.
• Continued Use: Continued use of the platform after an update constitutes acceptance of the revised policy.

We recommend visiting this page regularly to stay informed about your rights and responsibilities as our policy evolves.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Privacy Team. We aim to respond within 30 days.